Maintenance & Field Services That Keep Your Operation Moving

From resident techs to rebuild projects, Fidus keeps your operation moving with accountable, fast-acting teams who know your system.

BOOK SITE AUDIT GET EMERGENCY SUPPORT: 877-705-0301
Maintenance & Field Services That Keep Your Operation Moving

We Don't Wait for Things to Break.

True uptime comes from planning ahead. That’s why our maintenance isn’t just reactive, it’s proactive. Fidus offers preventive checks, scheduled audits, on-demand repairs, and 24/7 emergency support. Our field and engineering teams work side by side to keep your systems running reliably, with service schedules and SLAs tailored to your operation

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Integrated Support that Keeps You Running

At Fidus, our support isn’t siloed. It’s connected. Our field techs and engineers work as one to diagnose problems, solve issues fast, and keep your systems running. 

On-Site Services:

  • Dedicated Mechanical and Controls Resident Maintenance
  • Rapid-response dispatch anywhere in the U.S.
  • Technical training for your in-house teams



 

 

 

 

 

 

 

Emergency & Remote Support:

  • 24/7 U.S.-based hotline
  • Real-time troubleshooting and diagnostics
  • Remote diagnostics from teams who know your system

 

 

 

 

 

 

 

 

 

 

EMERGENCY SUPPORT: 877-705-0301

Rebuild and Reliability Programs:

  • MHE hardware rebuilds and repairs
  • Mechanical and controls system audits
  • Recurring equipment audits and reviews
  • End-of-life equipment decommissioning, removal, and replacement

 

 

 

 

 

 

SCHEDULE A SITE AUDIT ->

 

 

Zero Downtime Disruption

By bypassing OEM delays with local inventory, Fidus kept outbound operations running without a single missed shipment.

 

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READ FULL CASE STUDY

Refrigeration crisis resolved in 3 days-1

Refrigeration crisis resolved in 3 days

Critical cooling restored after lightning strike, protecting inventory and revenue

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READ FULL CASE STUDY

Sorter stability restored in 72 hours-1

Sorter stability restored in 72 hours

Targeted site audit fixed recurring issues and improved throughput without halting operations

Traditional Vendors vs Fidus Global

table comparing Legacy Support Model vs. Fidus Global
 Legacy Support Model_ Delayed dispatch and diagnostics One-size-fits-all PM plans No escalation path from field techs Little continuity from visit t (2).svg.svg

Why It Matters: Downtime Isn’t Just a Nuisance

Every hour of downtime means lost throughput, missed SLAs, and stressed teams. Our integrated approach helps you
 

 Reduce downtime 

 Spot issues before they become outages

 Solve problems faster with one coordinated team

 Get support from people who know your operation  

 

REQUEST A SITE AUDIT
Why It Matters: Downtime Isn’t Just a Nuisance
Need a Partner Who Shows Up Before the Problems Do?

Need a Partner Who Shows Up Before the Problems Do?

 

REQUEST A SUPPORT PLAN REVIEW

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